Ellacash Payments Unavailable
Feb 12, 08:55 MSTResolved - The networking issues have been addressed and the payment terminals are back online.Feb 12, 07:56 MSTIdentified - Our payments processor is currently experiencing networking...
View ArticleIssues logging into Cashier 2.0
Mar 13, 09:00 MDTResolved - Auth0 had some issues today which caused intermittent problems for users trying to log into Cashier 2.0. Flowhub was able to mitigate the issue by using our Auth0 bypass....
View ArticleIntermittent deals failures (Cashier 2.0)
Mar 15, 12:00 MDTResolved - We are currently investigating an issue where deals are intermittently failing to apply in cart. Retrying the add to cart action allows users to work around the issue.
View ArticleIntermittent Disruption in Maui
Mar 30, 17:05 MDTResolved - The issue was resolved.Mar 30, 16:02 MDTMonitoring - The issue has been identified and a fix is implemented. We are monitoring closely, but performance is back to normal.Mar...
View ArticleNew feature release included Bug
May 3, 09:48 MDTResolved - This is confirmed resolved. All systems normal.May 3, 09:44 MDTMonitoring - Issue has been resolved and systems should be performing normally.May 3, 09:37 MDTIdentified - The...
View ArticleIssues processing payments through EllaCash
Jun 18, 13:25 MDTResolved - All issues have been resolved and payments are processing normally.Jun 18, 11:48 MDTIdentified - The issue has been identified and service is beginning to recover. We expect...
View ArticleIssues processing transactions in EllaCash App
Jul 21, 17:00 MDTResolved - The service has recovered and integrated payments are now working as expected. We are continuing to monitor and working to identify the original root cause of the outage.Jul...
View ArticleDatabase Performance
Jul 27, 18:35 MDTResolved - Our database has restored back to pre-incident performance and any degradation should now be resolved!Jul 27, 17:25 MDTMonitoring - Engineers have identified the fix to the...
View ArticleMetrc Outage
Sep 7, 09:26 MDTResolved - With no new errors coming in, we are closing this incident. We are actively working with Metrc to be sure this issue doesn't happen again.Sep 7, 09:13 MDTUpdate - Metrc has...
View ArticleFlowhub Maui Regulatory System Intermittent Issues
Sep 7, 11:30 MDTResolved - This issue seems to have been resolved with the latest changes.Sep 7, 10:58 MDTIdentified - The team is attempting to scale up our regulatory services infrastructure to...
View ArticleFlowhub Classic Unavailable
Sep 22, 15:32 MDTResolved - The Google incident is ongoing, but we've been stable and available for the last few hours. We're continuing to monitor the Google updates in case there are any changes or...
View ArticleFlowhub Maui - Degraded Application Performance
Oct 5, 10:23 MDTResolved - The database has continued to be stable since 9:00 AM MT. We believe the underlying infrastructure issues have been resolved.Oct 5, 09:17 MDTMonitoring - From 8:15 - 8:30 AM...
View ArticleAuthentication provider issue
Oct 30, 15:27 MDTResolved - Cashier 2.0 logins seem to be working fine. We're watching Auth 0's status page for an update of what the root cause was, but we're seeing traffic flow through their...
View ArticleEllaCash terminal application issue
Nov 1, 18:03 MDTResolved - This is now resolved, if you’re still experiencing issues please restart your terminal.Nov 1, 15:53 MDTInvestigating - We are aware of an issue is impacting point of banking...
View ArticleMaui Greet - Issues checking in customers
Nov 7, 10:17 MSTResolved - Please update to the latest build of the Maui Greet app if you're still experiencing issues!Nov 7, 09:15 MSTIdentified - We are aware of customers having intermittent issues...
View ArticleCashier 2.0 Intermittent Issues - Firestore Outage
Nov 15, 20:41 MSTResolved - With reports of restored functionality, we're closing this incident.Nov 15, 19:57 MSTMonitoring - A fix has been made by the Google cloud firestore team and we're reaching...
View ArticleIssue with Transactions going through
Nov 16, 19:08 MSTResolved - After examining logs, all sales transaction errors occurred between 5:27pm and 5:39pm MT and no new error logs have occurred since. This incident will be closed.Nov 16,...
View ArticleDatabase slowness causing degraded performance across application
Dec 2, 14:54 MSTResolved - The incident has been resolved and performance is fully restored.Dec 2, 14:47 MSTMonitoring - A fix has been implemented and we're seeing database latency times drop. We...
View ArticleMaui performance degredation
Feb 2, 13:50 MSTResolved - For a period of 6 minutes, Maui performance was degraded by a database performance issue. We’ve addressed the root cause, and are monitoring performance closely while the...
View ArticleMaui Slowdown and Degredation
Feb 2, 14:28 MSTResolved - DB has resumed normal performance and no new signs of blocking have been determined since 2pm MT.Feb 2, 14:00 MSTMonitoring - A DB blockage occurred causing Maui degredation...
View ArticleEllaCash terminal application issue
Feb 13, 10:47 MSTResolved - This incident has been resolved.Feb 13, 09:27 MSTMonitoring - Ellacash has restored service to the terminals, and we believe everyone should be able to transact again. We're...
View ArticleEllaCash terminal application issue
Apr 12, 10:28 MDTResolved - EllaCash has restored service, and terminals should be functioning as normal at this point. If you continue to experience issues, please try restarting the terminals.Apr 12,...
View ArticleEllaCash terminal application issue
Apr 13, 15:31 MDTResolved - All customers have been fully restored at this time.Apr 12, 11:16 MDTIdentified - We're aware that some customers are still having issues with their terminals - EllaCash is...
View ArticleSome Metrc bulk sales pushes getting stuck in pending state
Apr 20, 00:45 MDTResolved - Bulk sales pushes are completing quickly and concurrently, closing this incident.Apr 20, 00:29 MDTUpdate - All bulk sales pushes should be up to date and new pushes will be...
View ArticleLatency in various parts of the application
Apr 20, 17:46 MDTResolved - The Flowhub team is actively monitoring the system and full performance has been confirmed to be restored.Apr 20, 17:27 MDTMonitoring - After restarting services, we are...
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